Return Policy

<p><strong>RETURN POLICY</strong></p> <p>Our return policy is valid for 14 days. If more than 14 days have passed since you received your order, unfortunately, we cannot offer you a return or refund.</p> <p>Items must be <strong>unused</strong>, in perfect condition, and in their <strong>original packaging</strong> to be eligible for return. The return must reach us within the 14-day period.</p> <p>Return shipping costs are the responsibility of the customer.</p> <p>To request a return, please email us with your <strong>order number</strong>, the <strong>reason for the return</strong>, and the <strong>email address used when placing the order</strong>.</p> <p><strong>Return address:</strong><br> QUIXARA<br> 10 Mail des Droits de l'Homme<br> 93160 Noisy-le-Grand<br> Seine-Saint-Denis, France</p> <hr> <h3>Partial Refunds (if applicable):</h3> <ul> <li>Any item not in its original condition, damaged, or missing parts for reasons not due to our error.</li> <li>Any item returned more than 14 days after delivery.</li> </ul> <hr> <h3>Refunds (if applicable):</h3> <p>Once your return is received and inspected, we will send you an email to confirm receipt. We will then notify you of the approval or rejection of your refund.</p> <p>If approved, your refund will be processed automatically within a maximum of <strong>10 days</strong> to your credit card or original method of payment.</p> <hr> <h3>Late or Missing Refunds (if applicable):</h3> <ol> <li>First, check your bank account again.</li> <li>Then contact your credit card company — it may take some time before your refund is officially posted.</li> <li>Next, contact your bank. There is often some processing time before a refund appears.</li> </ol> <p>If you’ve done all this and still haven’t received your refund, please contact us at <strong><a href="mailto:contact@quixara.fr">contact@quixara.fr</a></strong>.</p> <hr> <h3>Sale Items (if applicable):</h3> <p>Only <strong>regular-priced items</strong> may be refunded. Unfortunately, sale items cannot be refunded.</p> <hr> <h3>Exchanges (if applicable):</h3> <p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at <strong><a href="mailto:contact@quixara.fr">contact@quixara.fr</a></strong>.</p> <hr> <h3>Gifts:</h3> <p>If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a <strong>gift credit</strong> for the value of your return. Once the returned item is received, a gift card will be emailed to you.</p> <hr> <h3>Shipping Fees:</h3> <p>Shipping costs are <strong>non-refundable</strong>. If you receive a refund, the return shipping cost will be deducted from your refund.</p> <hr> <p><strong>Important:</strong> In the case of invalid or refused returns (e.g., unauthorized item or abusive use), a <strong>€9 handling and reshipping fee</strong> will apply.</p> <p>The delivery time for an exchange may vary depending on your location.</p> <p>For items valued over <strong>€75</strong>, we recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee receipt of your return without proof of shipment.</p>